Warranty Claims
At recovian, we stand behind the quality and craftsmanship of our products. Our warranty covers manufacturing defects and faulty materials for a specified period from the date of purchase. To file a warranty claim, please provide proof of purchase and a detailed description of the issue encountered.
Once your claim is received, our dedicated customer service team will assess the situation and provide guidance on the next steps. Depending on the nature of the claim, resolutions may include repair, replacement, or refund.
Please note that our warranty does not cover damage caused by misuse, neglect, or unauthorized modifications. Additionally, normal wear and tear is not covered under warranty.
Frequently Asked Questions (FAQ)
What is your return policy?
Easy Returns Within 30 Days!
Your satisfaction is our priority. For detailed information on our hassle-free return process and conditions, please visit the 'Policies' section on our website. Feel free to reach out if you have any questions. Happy shopping!
How can I track my order?
You can easily track your order using the provided tracking number at the time of your purchase. Simply enter the tracking number on our website, and you'll get real-time updates on the status and location of your order.
Is it safe to shop on your website?
Absolutely! Your security is our priority. We utilize the latest encryption technology to ensure a secure and safe shopping experience for our trendsetters. Your personal information is treated with the utmost confidentiality.
What payment methods do you accept?
We accept a variety of payment methods. You can find the complete list of accepted payment methods during the checkout process.
Do you ship internationally?
We offer international shipping to a variety of countries. When you check out, simply select your destination, and you'll see the shipping options and costs for your location. Wherever you are, we're ready to deliver. Start shopping now!
How do I contact customer support?
Our customer support team is here to assist you. You can contact them at Hello@Recovian.com. We aim to respond promptly to address any inquiries or concerns.
Can I modify or cancel my order after placing it?
Once an order is placed, it enters our processing system swiftly. To modify or cancel an order, please contact our customer support as soon as possible, and we'll do our best to accommodate your request.
How do I subscribe to your newsletter?
Stay ahead on the latest trends, promotions, and product launches by subscribing to our newsletter. Simply visit our website and look for the newsletter subscription option, located at the bottom of the page.
Are product colors accurate to what is displayed online?
We strive to provide accurate representations of our trendy products online. However, slight variations may occur due to screen settings. If you have any concerns, feel free to contact our customer support for additional information or assistance.
Are there any upcoming product launches or events?
Stay tuned for exciting updates! We often announce upcoming product launches and events on our website and social media channels. Be sure to follow us to be the first to know about our latest trendy offerings.
Can I change my shipping address after placing an order?
Address changes can be accommodated if your order has not been shipped. Contact our customer support team as soon as possible with the updated information, and we'll do our best to assist you.